FAQ + Returns

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general

  • What is the return policy for items purchased during the Closing Sale? 
    • All items purchased during the Closing Sale 12/27/23-1/1/24 are FINAL SALE and will not be returnable for any credit or refund unless otherwise stated. 
  • Where is the Siren Floral Shop? 
    • We are now CLOSED to the public :) thank you for a great 3 years! 
    • When is the store open? 
      • CLOSED 

      returns/exchanges:

      FLOWERS: 
      • We obviously want our customers to love their blooms so if you're not happy, we want to make it right! After the customer has picked up their flower order/ the flowers leave the shop premises, they have 24 hours to notify Siren Floral Shop that they are unhappy with the quality of the arrangement(s). 
      • If Siren Floral Shop is notified within 24 hours (of pick up) that the customer is unsatisfied- Siren Floral will provide three options:
        • Store credit in the amount of the original purchase (minus delivery costs) or
        • A replacement arrangement of the same value as the original purchase will be made + ready for pickup within another 24 hour timeframe (from time of original pickup/order) OR the next closest day that the shop is open or
        • A replacement arrangement of the same value as the original purchase will be made + ready for delivery within another 24 hour timeframe (from time of original pickup/order) OR the next closest day that the shop is open with full re-payment of the delivery fees
      • After that 24 hour window, flower care is the responsibility of the recipient and is no longer eligible for a refund or store credit. 

      *We are not able to refund delivery fees + costs after a delivery has been made

      *Absolutely NO REFUNDS will be made based on improper flower care from the customer or recipient. Once flowers leave the store premises, Siren Floral Shop is no longer responsible for damages or mishandling that may occur.

      *This includes sun damage / overheating if the recipient is unable to bring the flowers inside at time of delivery. We always make our best efforts to place the delivery blooms in the shade. 

      *This includes orders that are gifted (we highly recommend you notify your recipient that a floral delivery is coming + keep an eye out for our "delivery on the way" email / call).

      • If you'd like to cancel your order, you must submit a cancellation request within 48 hours of the date of the original order placement. Only requests made within 48 hours will be eligible for a full refund to the original payment method. Cancellation requests can be sent to shop@sirenfloralco.com

      • Regarding flower substitutions, Siren Floral reserves the right to substitute any stem for one of equal or greater value within the quality and standards held by the company. 

      RETAIL:
      • Retail merchandise is eligible for a return for exchange or refund of the original payment method within 30 days of purchase.
      • The customer will be responsible for the cost of return shipping to 427 S. Coast Hwy, Oceanside, CA 
      • Items must be returned with the original packaging intact, unused and undamaged in order to be eligible for a return.
      • Please allow 7 business days for your refund to be processed once it has arrived at the shop. You will be notified by email once finalized.

      *Order number, credit card/payment info or receipt are REQUIRED to look up a return

      STORE CREDIT: 
      • May be used on Retail merchandise OR may be transferred for use on our online shop and/or in store floral pre-order